Submit a Repair Request
Submit your repair requests easily through our portal for prompt tenant repair services in St. Charles.
Before submitting a repair request, review the advice below.
Toilet Clogs
When faced with a clogged toilet, act quickly to prevent any flooding in your bathroom. The first step is to stop flushing the toilet and turn off the water valve behind the toilet to prevent additional water from entering the bowl.
Next, try using a plunger to dislodge the blockage. If that doesn't work, you can try using a plumbing snake to remove the obstruction.
Avoid using chemical drain cleaners as they can be harsh on your pipes and potentially cause damage.
Sink/Shower Clogs
Remove any visible debris or hair from the drain using a pair of gloves or a tool like needle-nose pliers. Next, try using a plunger to dislodge the blockage. If that doesn't work, you can try using a drain auger to remove the obstruction.
If you lose electrical power in your rental, the first step is to determine whether the other homes in your neighborhood have also lost power. If they have, it may be an issue with your local utility company, and you can contact them for assistance.
If it's only your home that has lost power, check your circuit breaker or fuse box to see if any circuits have tripped or blown. If that's the case, you can reset the breaker.
If you continue to have issues, contact us for help.
If your water heater isn't working, make sure the power source (gas or electricity) is connected and turned on. If you have a gas-powered heater, the pilot light should be lit.
Next, check the thermostat to ensure it is set to the appropriate temperature and not operating in vacation mode.
If your heat or air conditioning isn't working, the first step is to check the thermostat to make sure it's set to the desired temperature and is in working order. If the thermostat is functioning properly, check the air filter to see if it's dirty or clogged and needs to be replaced.
For emergency situations, call 911 for immediate help.
For maintenance emergencies, call us: 314-626-8913
Still need help? Submit a repair request now.
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